Refund policy

Hassle-Free Returns - Love It Guarantee

We will gladly accept returns and exchanges for eligible products that were purchased directly through our website within 30 days of the purchase date. All sale items are still eligible for 30-day returns, unless they fall under final sale. Return/Exchange requests must be submitted through our online return portal prior to 31 days of purchase, and a Amptern order number must be provided in order to initiate a return.

Easy Returns and Exchanges at Amptern

If you placed an order on our website and have concerns with the quality of a product you received, please email us directly at Ampternus@outlook.com, and our team would be happy to assist you.

PAYPAL RETURNS
Please note that all refunds are submitted to the original form of payment. All orders submitted through PayPal are not eligible for return after 30 days for any reason due to PayPal refund policy.

RETURN PROCESSING TIME
Upon receiving your returned item, it can take up to 10 working days for your return to be inspected, processed, and refunded. This timeframe ensures that we can thoroughly inspect the item and process your refund accurately.

REFUND TIMELINE

Refunds: Refunds will be processed back to your original payment method within 10 working days. The funds should appear in your bank within 3-5 working days, depending on your bank provider.

Return Address

1105 S Westwood Ave, Addison, IL 60101
LU+D3751
phone：773-968-0603

 

We hope that every customer loves their Amptern products and our goal is that they are satisfied with the outcome of their Amptern shopping experience.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.